PT Bank Rabobank International Indonesia
PT. Bank Rabobank International Indonesia (RII) is a subsidiary of Rabobank, one of the largest banks in the Netherlands based in Utrecht. Rabobank is one of the most financially sound financial institutions and was named as Top 6 World’s Safest Banks 2010 by Global Finance Magazine. In line with the bank’s extensive plans to grow the business in Indonesia, we are looking for highly qualified professionals to join us as .
Currently, we are offering an opportunity as below:
Contact Center Supervisor
Jakarta Raya
Responsibilities:
The role is responsible to manage and monitor the performance of Contact Center in order to provide good service and appropriate procedures to customers
Requirements:
- Minimum Bachelor Degree from a reputable university
- Good people management and interpersonal skills
- Having experience at least three (3) years in related environment
- Expert interpersonal skills
- Expert verbal and written communication skills
- Demonstrated analytical problem solving and multi-tasking abilities
- Strong attention to detail, accuracy
- Leadership experience including training, mentoring, coaching in a call center environment
- Supervisory experience managing team of up to 15 call center agents
- Variety of software experience at an intermediate level to include Microsoft products (word,excel, ppt, etc)
- Excellent banking knowledge preferable
- Good analytical skill to review staff and department performance
Should you are interested in pursuing the opportunity, please send your CV to:
hrdrii@rabobank.com
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